Last updated 22 August 2026
Refunds
30 days, no reason required, on anything bought directly from us. Ask and it is refunded. Purchases made in the Mac App Store go through Apple instead — we cannot refund those, and Apple's process is linked below.
Bought directly
Email support@a4teams.com from the address you bought with, within 30 days of the purchase. You do not have to explain why. We would like to know what went wrong, because that is how the product improves, but the refund does not depend on you telling us.
The refund is issued to the original payment method, usually within a few business days and subject to your bank's own timing.
Being refunded ends your right to use Pro, and we ask you to remove the key from Settings. It is worth being straight about what happens if you do not: the app verifies licence keys on your Mac, offline, with no server to ask — that is a deliberate design decision, so that Pro can never stop working because a server of ours is down, and it is the reason the app keeps working on a Mac that is never online. The cost of that decision is this one: there is nothing that can reach out and switch a refunded key off. The app is built to accept a revocation if one ever arrives, and we would rather say so plainly than imply a control we do not have. Either way the free tier keeps working, as it always does.
This sits alongside any statutory right of withdrawal you have as a consumer; it does not replace it and it is not intended to be narrower than it.
Bought in the Mac App Store
Apple handles the payment, so Apple handles the refund. Request one at reportaproblem.apple.com. We have no ability to issue, speed up or overturn an App Store refund decision.
MacDiskCleanUp Insights, the App Store edition, is free — so in practice there is nothing there to refund.
Renewals
An annual licence that renews and is not wanted is refundable within 30 days of the renewal charge on the same terms. Cancel before the next renewal date to stop future charges; the licence then runs to the end of the period already paid for and reverts to the free tier afterwards.
Abuse
The obvious exception, stated plainly: repeated purchase-and-refund cycles on the same person or payment method may be declined, and a key that has been published or resold is not refunded.
Contact
A4TEAM INC — support@a4teams.com
1013 Centre Rd #403S, Wilmington, DE 19805, United States